Refund policy

Not happy with the order you received?

Kindly send Elsabé an email to sales@canvasandsign.co.za

Please note you need to let us know within 7 days of receiving your order.  We can unfortunately not do a refund after 7 days.  In the email describe exactly what you are not happy with, and provide us with your order number, contact details as well as photos of the product/s you are not happy with.

If Canvas and Sign is at fault, we will endeavor to send you a replacement within 72 hours, depending on how busy we are at the time.

If you are still not 100% satisfied with the replacement and have a valid reason, we will process a refund. To enable a refund we will request a confirmation letter of your banking details via email, which you can obtain from online banking/your bank.  Refund payments are processed within 7 days, and are subject to management’s final approval. 

Cancellation of order?

Let us know why you would like to cancel an order.  A refund or gift card will be subject to management’s approval.  Gift cards are valid for 6 months from date of order and no fees are payable on it.  The following cancellation fees are payable on request for a refund: Payment method (eg.Payfast/Yoco/Netcash, etc) reversal fee on total order PLUS R50 admin fee.  A refund will be done to the account where payment/s originated from, except foreing cards/accounts.  To enable a refund we can request a confirmation letter of your banking details (not older than 3 months), which you can obtain from online banking/your bank.

Once approved, payfast reversals/refunds generally take about 2-4 business days to reflect in your account.

No refunds will be done after 7 days of purchase.

No refunds will be done for low quality images provided.  Instead a gift card will be issued which have to be used within 12 months from date of order. 

Color variances will not be a reason for refund.  Please note that image/artwork colours may look different on a printed product than what you see on your phone or computer monitor. Various factors influence the final appearance of colours on a printed product, regardless of calibrated monitors and colour profiles. For this reason colour accuracy can't be achieved 100%.